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Jingle Bell Half Marathon & 5K FAQ’s & Contact

Can I register on race day? What happens if it snows? Find the answers to these questions and more on the Jingle Bell Half Marathon & 5K FAQ page. Be sure to read the entire race details page in addition to this FAQ to make sure you have all the necessary info about Jingle Bell Half Marathon & 5K!

Live Event FAQs

Where can I check to see if I'm registered?

You can check online.

How do I update my registration info?

All changes to your registration, besides the runner’s name, can be made free of charge. Simply log in to your Enmotive account to change it. Instructions on accessing/creating your account.

Can I transfer my registration (bib) to another person?

To Transfer Your Registration to Another Runner:

  1. The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
  3. Enter the new runner’s email address to begin the transfer process.
  4. The new runner will then receive an email from Enmotive with a link to complete the transfer.
  5. After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
  6. Complete the registration process, and pay the $10 transfer fee.
  7. Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.

If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.

Can I move up or down a category?

Yes. You may switch from one race to another as long as the race that you’re switching to isn’t already sold out.

  1. To do so, simply log into your account (you may need to reset your password first).
  2. Once you’re logged in, you’ll see your upcoming race on the right-hand side of the screen.
  3. Click “View registration.” You’ll see your current race distance under “Category.”
  4. Just click “Edit,” choose the distance you’d like to switch to.
  5. You’ll be prompted to review the rest of your registration, and re-sign the waiver for the new distance.

If you’re switching up to the half marathon or full marathon, then you’ll be required to pay the difference in price. We don’t offer refunds for the difference in price when switching down to the half marathon or 5k. Instructions on accessing/creating your Enmotive account.

Can I transfer to another race?

Yes! To transfer your entry to another Ventures Endurance event, simply follow these steps:

  1. Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
  2. Click the blue “Actions” button to the right of the race name, and then “Defer to Another Event.”
  3. Locate your desired event location in the dropdown menu, then click ‘Search.’
  4. From there, click your desired race category, then follow the onscreen prompts. Once you complete payment, you’re all set and your new registration will appear in your account!

All event transfers incur a $10 fee plus the cost difference of the new race category you choose. If your new event category is cheaper than your current category, you will not be refunded the difference in cost.

What is your refund policy?

All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.

What happens if it snows?

Your safety and the safety of our wonderful volunteers and police are always top priority. Should the police indicate that conditions are not safe on the roads due to weather, we’ll cancel or postpone the race.

Can I register on race day?

In the unlikely event that the race isn’t sold out, you can still register online up until packet pickup ends on race day.

When is packet pickup/registration?

2024 packet pickup information will be released closer to race day!

Can’t make it to early packet pick-up? No worries! Day of packet pick-up on Sunday, December 8th, 2024 will also be offered at the Sports and Fitness Center at NECC from 7:00 AM – 8:45 AM.

Can someone else pick up my packet for me?

Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).

How to add packet mailing to my registration?

To add packet mailing after you have registered follow these steps:

  • Login to your Enmotive account.
  • Once logged in, click Registrations on the black toolbar on the left.
  • Click the three dots in the upper right corner of your registration and select ‘View Registration’.
  • Scroll down and select Packet Mailing and add to your registration.

The deadline to add packet mailing to your registration is November 17, 2024 at 11:59 p.m. CST.

Can I run with my dog or baby stroller?

Unfortunately, no. We love dogs, but they’re not allowed on the Campus or on the course during the race (except for certified service dogs). For safety reasons strollers are not allowed on the course during this race. You’re adhering to these rules is important to us being able to continue to use this facility.

Can I run with headphones?

We discourage the use of headphones on the course because with them in, it’s harder for you to hear the race marshals and oncoming traffic.

Will there be pacers?

Yes. Pacers will be provided for the half marathon courtesy of Beast Pacing. Pacing groups will be as follows: 1:30, 1:40, 1:50, 2:00, 2:10, 2:20, 2:30, 2:40, 2:50, and 3:00 (hrs)

Is there an age limit?

Runners must be at least 8 years of age or older to run the 5K, and 14 years of age or older to run the half marathon.

Is there a time limit?

We’ll keep the half marathon course open in accordance with a 3:30 hours finish time, or approximately 16 minutes per mile. We’ll keep the signs on the course up for the very last person, but water stops may be self serve in the later stops. A timer, clock, and medals will be available for everyone that finishes. There’s no time limit for the 5k.

Are the roads closed for the race?

The roads are NOT closed for this race. We have police and race marshals at all corners, but please be aware of traffic on the course. We put a lane of cones for the runners in high-traffic areas. Please stay within the cones for your own safety.

Will there be a bag check?

Parking is right at the start/finish at Northern Essex Community College, so there won’t be a bag check!

Where are the water stops?

There will be 5 aid stations on course. Water and Gatorade will be served at miles 2.5, 5, 6.8, 9.3, and 11.4

Are there awards for top finishers?

The half marathon will award prizes for the top 3 men and women finishers overall, and to the top 3 male and female in the following categories: 19 & Under, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+.

The 5K will award prizes to the top 3 male and female finishers overall, and to the top 3 male and female finishers in the following categories: 14 & Under, 15-19, 20-29, 30-39, 40-49, 50-59, 60-69, and 70+.

All awards will be emailed out to participants after the event within 5-7 business days. There will not be an awards tent or ceremony at the event!

How do I get my free race photos?

We will have professional photographers on the course and at the finish line taking pictures. We will send notifications to all participants immediately after the event with instructions on how to access your free race photos.

What are the AWD (athletes with disabilities) guidelines and event rules?

Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.

To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com.

Ventures Endurance Athletes with Disabilities Event Rules.

Is the half marathon course USATF Certified?

Yes, the Jingle Bell Half Marathon course is USATF certified.

View the USATF certified course map.

The 5K course is not USATF certified.

Who should I email for press inquiries?

Contact our team at pr@gannett.com!

Virtual Event FAQs

Where can I run/walk?

Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between November 10th- December 17th. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.

What items are included with the Jingle Bell Half Marathon & 5K Virtual Run?

We’ll ship you the same commemorative 2024 swag item (coming soon) and festive holiday medal. And because we don’t want to end up on the naughty list, it’s all included in the price of your registration!

When do I need to complete my run?

You can complete your run anytime between November 10th- December 17th. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by November 6th.

How do I track my distance and time?

For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.

How do I log my results?

After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.

When will my packet ship?

Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.

Do I need to submit results to get a medal?

No. Your medal will be mailed to you with your packet after you register!

Do you ship internationally?

The Jingle Bell Half Marathon, 5K, and Virtual Run are currently available only for addresses within the United States, including Alaska and Hawaii*. *Shipments to Alaska and Hawaii will incur an additional shipping fee.

What do I do if my goodie bag doesn’t fit? Can I swap it?

We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.

Still Have Questions?

The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!

For customer service inquiries, contact our team at info@jinglebellhalf.com. For press inquiries, contact our team at pr@gannett.com.